MultiWebMarketing (MWM) is a trading brand of Multi-Web-Services.co.uk Ltd (MWSL) Where MWM is referenced, it is MWML from a legal perspective.

Abbreviations

MWM = MultiWebMarketing

SLA = Service Level Agreement

ST1.0 All websites unless determined in our quote will be built on Linux based servers, websites will be built in PHP/HTML/JavaScript/CSS plus other code, using any extensions/plugins/API’s we think appropriate for your project.

ST1.2 MWM cannot be held responsible for any software interfacing issues, admin, sales, database etc.

ST1.3 All deposits are non-refundable unless the order is cancelled the same day.

ST1.4 The responsibility of manufacturers, competitors, suppliers, public complaints etc, remain the responsibility of each client, MWM will endeavour to put right, if possible and economical, the website issue/complaint(s) within the terms of the monthly management maintenance plans or at £65.00 per hour where no maintenance agreement exists.

ST1.5 Any complaints/claims/damages etc regarding photography sourced free from search engines etc. remains the legal responsibility of each client.

ST1.6 In the event of any website downtime, crash, re-direct, hacks, viruses, bugs, data/logic bombs, server failure, etc; MWM will reinstate your website, if possible, at the team cost of £145.00 PH, your monthly management DOES NOT offer any cover for hack/virus etc for the aforementioned eventuality. In addition to

ST1.7 MWS TA MWM cannot be held responsible for any lost sales or enquiries, perceived brand damage, website downtime etc. howsoever caused.

ST1.8 in the eventuality of ANY website downtime, howsoever caused, MWM will endeavour to reinstate your website ASAP Mon thru Friday, however in certain instances, (Database penetrated virus etc) it may be more economical to create a new website.

ST1.9 MWM reserve the permanent right to use your website for the purpose of marketing on their website, brochures, banners and social media posts and award or competition entries. ST1.9.1.0 Each website will carry the MWM link and logo at the base of their website, these cannot be removed under any circumstances unless written/email permission is given from a MWS director.

ST FIG 1 Clients or wishing to terminate their website orders for any reason will be liable for payments as follows: –

FIG1 Website or other Production cancellations fees calculator: –

Deposit = No Refund unless order cancelled the same day. The remaining balance is then split as per the payments profile below

Week 1 = 25% payment, of total original quote. (1 week is 7 days, Monday thru Sunday after deposit and each 7 days thereafter constitutes another week)

Week 2 = 50% of total remaining balance net of the deposit if paid of the quote/invoice value.

Week 3 = 75% of total remaining balance net of the deposit if paid of the quote/invoice value.

Week 4 = 100% of total remaining balance net of the deposit if paid of the quote/invoice value.

The above is an illustration for a 4 week project. This can be used and typified in a pro-rata manner for longer or shorter projects.

Creative Work

ST2.0 Rejected creative work, each client has the option to 100% reject our (your) creative website /brochure presentation production, on such occasions you will be asked to provide a website creative in either graphical format, or by highlighting another website that you wish us to closely emulate, if possible and within the original quotation specification. If this further work is then rejected you will be asked to detail, via email, your dissatisfaction and where you consider the differences to be your creative requirement/direction/graphical image/website to emulate, versus that of what we have presented. If we consider your interpretation to be unreasonable we reserve the right to offer one final change to your creative direction (this is not a new creative), if this is then rejected, all further amends will be charged at £65.00 per hour, and quoted in advance of the work taking place. If ultimately you reject all our work, then after 3 attempts we reserve the right to consider this as TERMINATION of our agreement and the cancellation payment terms (FIG 1) will apply.

ST2.1 Each website creative must be signed off by the client, at that stage the responsibility for any design similarities or perceived copy, will become the legal responsibility of each client.

ST2.2 Creative Sign-Off you will be offered a partial working version of your website to peruse, critique and request any changes you require. We allow three significant changes and 10 days for each client to sign off unless pre-agreed via email etc. Once you have creatively signed off your website, we will proceed to complete the project carrying through the same style through each website page, unless otherwise pre-agreed. Whilst minor amends are accommodated, there is ‘reasonable changes time’ caveat; (image swaps, content updates are minor changes except where content has changed the page layout determining a page re-style; page or partial page re-styles are MAJOR creative changes). In this instance clients will be advised that their changes thereafter will be chargeable at £65.00PH.

ST2.3 Failure to hand over content in the agreed time period may determine that MWM cancel your order, in such instances the cancellation detailed in FIG 1 above will apply.

ST2.4 Websites rely on content, which is, unless otherwise stated, the responsibility of each client to supply as requested by email or agreed within the order terms. Late content or general client information automatically adds to the overall project timeline by the number of days late.

ST2.4.1 Unreasonable client content or image handover delays, affect our studios production efficiency, creating a knock-on effect to other client projects. In this instance, and to protect other client productions, your project may be cancelled. In this instance you will have been advised via email etc, of production problems etc. In this instance FIG 1 payment calculator will apply.

ST2.5 MWM reserve the right not to use poor client content or photography (grainy, amateurish etc.) as it may damage the overall impression and performance of the website as well as the perceived quality of the website and subsequently our work.

Marketing Services

ST3.0 Our monthly management, marketing and advertising services are designed to help promote your website and business within the various search engines as well as help create social media engagement and community; it is not possible to guarantee results/business growth etc.

ST3.1 We offer no guarantees or timelines for improved Search Engine Ranking Positions (SERPs) for your website or individual pages within your website.

ST3.2 MWM bear no responsibility for the performance, sales, inquiries, website metrics, brand enhancement/damage, social media platforms, third party sales platforms, of any website or associated third party platforms/links (eBay, Facebook etc.) they have produced unless previously agreed in writing or proved delivered and read email.

3.2.1 MWM reserve the right to post articles and engagement posts on each client’s behalf unless specifically instructed, in writing or recorded delivered and read email.

ST3.3 MWM will cross fertilise as they see appropriate your social sites/community/posts etc. with other clients.

ST3.4 MWM cannot be held responsible for any perceived or actual brand damage that may arise as a result of any of our services including website production/content/post/share/tweet/blog/advert/video etc.

ST3.5 Our extended services include SEO, Email Marketing, AdWords (Google Ads), Social Communications (Facebook, Twitter, LinkedIn, Instagram, Pinterest, Google my Business, YouTube, TikTok etc) Social Advertising and Blogs; our efforts are guided and fully intended to comply with any current, known to us, UK Legislation. If for any reason our client services breach or do not adhere to current UK or EU Legislation, including GDPR, our liability will be limited to halting/removing any visible infringements/breaches etc, there will be no reimbursement of fees or compensation of any form. Any fines arising/prosecutions will remain the responsibility of each client.

Termination ST4.0 Notice periods are detailed below for clients wishing to terminate of any of our retained services.

ST 4.1 If we/you have agreed longer term contracts plus one year etc, this will be detailed in either our proposal, your order or within email communications. In this instance, the notice period detailed below do not apply.

Notice Periods (Excluding ST4.1)

  • All Inclusive Marketing = 60 days (Net)
  • Social Media Marketing = 60 Days (Net)
  • Social Media Advertising = 60 days (Net)
  • Email Marketing = 90 days (Net)
  • SEO = 30 Days (Net)
  • Google Ads = 30 days (Net)
  • Website Hosting = 30 days (Net)

Termination notices must be made in writing or confirmed received email, which will count as the start date of your notice period. Where we detail ‘Net’ this determines that your notice period commences on the issue of your next invoice.

ST 4.2 Server/host provider transfers are permitted, however MWM offer no guarantees of website functionality on your new server host post transfer as there can be server specification/functionality/capacity issues we are not able to control or predict. ST 6.1 There will be a server transfer charge of not less than £99.00 (website size dependant) for none eCommerce websites, and from £249.00 for eCommerce website. The stated fees are from prices and will be determined by the website size which determines how long it takes to transfer.

Financial

ST5.0 Our payment terms for all services, unless detailed in writing or detailed in your proposal, are in advance of MWM providing the service. We do not offer 30 days, 30 days net, 60 days or any other credit facilities regardless of the size of your company.

ST5.1 All websites and creative work including logos/brochures etc, remain the property of MWM until such time they are 100% paid for.

ST5.2 MWM do not offer credit terms, any arrears will mean the immediate suspension of our services which will include the website host, meaning your website will no longer be visible or accessible. In this instance a minimum of 48 hours email notice will have been given.

ST5.3 MWM are VAT registered company, all prices listed are excluding VAT which will be added at the appropriate and legal current UK value.

ST5.4 All our marketing services are provided on a ongoing/rolling basis meaning that there is no end date. It remains each clients responsibility to cancel any of our ongoing services respecting our notice periods detailed as (Notice Periods).ST5.4 Advance paid fees are acceptable, and once this period has expired you will receive an ongoing monthly invoice for the exact same services at the rate agreed at the time you paid for our advanced marketing fees.

Grants

STG1.0 MWM have occasional access to a variety of grants across the UK. It should be noted that grant schemes start and stop without notice. We use our contacts, experience and best endeavours to match your project, locality with any available grants that are available or are about to be available in your area.

STG1.1 Occasionally we use a ‘Grant Broker’ who charge from 1% to 20% of the total project cost to match your project with an available grant. Once they have done this, they then formulate a grant application on your companies behalf and may require your input on personal details such as sales, P&L, and personal details such DOB, Country of Origin etc.

STG1.2 Grant Underwriting, if MWM offer to underwrite a grant application, they do so expecting that a grant will be awarded based on experience and understanding of that particular grant scheme. If a grant is not awarded, you will only be responsible for the fees advised to you via email, ordinarily 100% of the section that states YOUR Balance.

Tenders/Quotes/Proposals ST 6.0 Tenders/Quotes/Proposals remain the property of MWM and are not permitted to be used as strategy documents by anyone other than the MWM team.

ST 6.1 In any instance where we have tendered and your strategy has changed and we are not appointed as a result of a new internal strategy, you will be liable for all research, strategy and any associated costs in the preparation, delivery of our tender/proposal/quote.

ST 6.2 In the instance of a verbal/email order that has been rescinded for your internal reasons; you will be liable for all research, strategy and any associated costs in the preparation, delivery of our tender/proposal/quote.

Legal

ST 7.0 MWM is a UK company and governed by UK statute, any legal claims will be heard in Doncaster. Each client agrees that any claim arising that is not covered by this contract will be heard in the Doncaster small claims court.

ST 7.1 Non Disclosure Agreements (NDA) breach of our detailed NDAs will trigger a £10,000.00 invoice, for the production, circulation, sharing of our strategy/quotation which may have taken upwards of 100 hours of MWM senior management research/interpretation and strategy.

ST 7.2 Our claim of being the best or one of the best marketing agencies in the UK, is supported by numerous awards and trophies ‘Best UK Marketing Agency’, (solutions, full service etc)

Our All Inclusive Marketing, Social Media, Advertising, Google Ads, eMail Marketing plans, are all subject to:–

  • Set up fees will be detailed on the relevant page.
  • Minimum terms, are detailed on the relevant page.
  • Notice periods, unless otherwise stated or agreed in either email or via our proposal, is 60 days (NET) from acknowledged email or written notification.
  • Results, whilst we are confident in our abilities, it is not possible to guarantee anything past quality enquiries or sales over a period of time. We accept no legal responsibility or offer any level of compensation for poor or overwhelming campaign results, sales, enquires and ultimately business growth or reduction.
  • Brand, we accept no responsibility for any actual or perceived brand damage that may occur as a direct result of a communication/post or advert etc sent by MWM on your business’ behalf.
  • Communication style, where a client has detailed a specific communication (Post, Blog, Tweet etc) style, tone of voice, we will try stay inside these parameters unless we are creating tactical comms for the purpose of Back Link building.
  • Video productions will either be 100% original production, purchased & licensed footage, or smoothed photography. Editing, transitions, content, and call to actions are all original and produced in-house.
  • Ad Spend, all except Google Ads, will be spread over the year, and may be equally spread over 52 weeks.
  • Google Ads & LinkedIn, ‘Impression & Click Budgets’ are NOT included in our fees. We will recommend a click budget and once agreed, we will need your credit card to submit to Google for direct payment. It is important that there is always sufficient ‘credit card headroom’. If not Google may close your ad account.
  • All advertising platforms operate very strict rules on what can be said and shown. These rules are evolving daily, and it is entirely possible that your ads could be suspended without notice. In this instance we use our best endeavours, relationship and ability to make the necessary changes and reinstate your adverts. There is no compensation available from any of the advertisers if your business has been affected by their advert suspension/block or removal. Equally we accept no responsibility for any loss of leads/enquiries or sales as a result of advert block, suspension or removal or account closure etc.
  • Payments are always one calendar month advance of the service, slow or late payment will halt the service unless otherwise agree in written/email communication.Payments are via bank transfer in UK sterling.
  • VAT will be charged at the prevailing rate for all UK business’.
  • On termination or expiration of our contracted term for our Google Ads, Facebook, Instagram, Twitter, linkedIn services, we are not able to copy or transfer any ads, analysis, keyword research or access to the advertising/admin areas.
  • Google Ads and social campaign set up fees, are for the labour/skill in setting up the campaign and do not relate to the creation of the adverts or keyword research etc.
  • MWM Video Adverts are created for the purpose of advertising, and remain the property of MWM for the sole use of digital advertising carried out by MWM. They are not transferable to clients or agencies. Any video adverts, that MWM have produced, that have been posted on your social sites by us, can remain in-place but it is not permitted to lift/copy and/or re-use these video adverts. We reserve the permanent right to remove these from your account if our services are terminated.

Client Access to Social Platforms/Google Analytics etc.

ST8.0 Google Analytics, it is possible to grant access to your Google Analytics Account as this is attached directly to your website.

ST8.1 Google Ads, we do not grant client access to any Google Ads account for a variety of reasons, mostly as the copying and transference of our research and knowhow is classed as a significant commodity. 8.2 In addition to 8.1, we hold a master Google account where ALL client accounts reside.

ST8.2 Access can be granted, on request, for Facebook, Twitter, LinkedIn, Instagram, social platform. It is possible to transfer all social accounts to a new user/manager/administrator on termination of our services. 8.2.1 With the exception of Video Adverts that have been produced by us, all other work can be reused.

ST8.3 It is NOT possible to grant access to the Facebook, Twitter, LinkedIn, Instagram, social advertising area.

ST8.4 Search Engine Ranking Position reports (SERPs) it is not possible to give access to this software.

Received/Sent Email Emails and any information contained within or attached in a separate file is confidential and intended solely for the Individual to whom it is addressed. The information or data included is solely for the purpose indicated or previously agreed. Any data included with an email remains the property of Multi-Web-Services.co.uk Ltd and the recipient will refrain from utilising the information for any purpose other than that indicated and upon request will destroy the information and remove it from their records. Any views or opinions presented are solely those of the author and do not necessarily represent those of Multi-Web-Services.co.uk Ltd. If you are not the intended recipient, be advised that you have received an email in error and that any use, dissemination, forwarding, printing, or copying of said email is strictly prohibited. No warranties or assurances are made in relation to the safety and content of any emails received/sent and any potential malware attachments. No liability is accepted for any consequences arising from it.

Interest Free Credit (IFC)

ST9.0 Occasionally, market dependant, we offer IFC. IFC is a financial credit agreement between you (the client) and MWM. The following applies:-

ST9.1 All payments are made by Standing Order or DD, there are no other options available.

ST9.11 Cancelled or failed payments by SO/DD may terminate the IFC agreement, in this instance you may be asked to settle the balance of your account within 48 hours.

ST9.12 IFC is not available unless you subscribe to one of our Marketing or SEO plans.

ST9.13 The 12 or 24 month agreement will be for the whole project, website production and any marketing/SEO/Technical and hosting services. Is it not possible to separate or part cancel/reduce your IFC agreement.

ST9.14. Your website will be built in the time-frame detailed in your proposal agreement. Any amendment to this time-frame must be made in writing or verified received email. If for reasons outside of our *direct control, such as, *slow content/image handover, *slow sign off, *slow response to communications, *slow creative sign off, *protracted creative signoff (past two weeks) *Illness of unavailability decision maker (typical reasons but not exhaustive) the extended months of build time and our management and increased production costs will be offset against pre-paid marketing fees as per example ST9.14

ST9.14 Example Expected/Normal Website Build and Delivery of Services = 12 month IFC = 3 months website build time (or as detailed in your proposal) = marketing starts at month 4 and runs for 12 months from that date (15 months end-to-end) *Delayed Website Build and Delivery of Services = 12 months IFC = 6 months (delayed example) website build time = marketing starts at month 7 and runs for 8 months (15 months end-to-end) Obviously the above example, is indicative of a website that would take us three months to build, it is to be used as a benchmark that can be span out to the varying (detailed in our proposals) different production timescales

ST10 Insolvency/Administration should your company become insolvent or enter administration or is no longer able to afford it’s IFC commitments, there will no refund or credit or transference of our services to another business, for any advance paid marketing services as these pre-paid fees will be used to recover our ‘increased management and production time and consequential increased team and management costs.

Bad Debt

ST11 If you are unable to pay your invoice for any reason, it is important that you contact our finance/admin team PRIOR to your invoice being due for payment.

ST11.1 Dependant on your previous payment history, track record with MWM, we will ordinarily work with your company and offer a new payment plan to clear old/existing debt and keep on top of new invoices. Any such arrangements are only available via DD/SO. If a single payment is missed, or defaults for any reason, that will immediately end that arrangement and we may refer your debt to a professional debt collecting company/agency.

ST11.2 Interest on Bad Debt. After one month (28-31 days) of any balance in bad debt, we will automatically add 7.61% per month or 1.75% per week, and 0.25% interest per day of a part week, of your total outstanding bad debt, which will be back-dated and accrue from the first day of bad debt. For the avoidance of doubt day 1 not day 31.

ST11.2 Bad Debt Example

30 Day (one month example) £1,000 + 30 days (one month) late payment = £1000.00 X 7.61% = £76.10 = New Balance £1076.10.

60 Days (two months example) £1000.00 + month one interest £76.10 = £1,076.10 X 7.61% (additional month interest) = £80.70 = New Balance £1,156.81.

65 Days (two months + 7 days (1 week) example) £1000.00 + month one interest £76.10 = £1,076.10 X 7.61% (additional month interest) = £80.70 = New Balance £1,156.81 X 1.75% = £20.24 (additional week interest) = New Balance £1,177.05

ST11.3 Bad Debt Referral

Dependant on circumstance, communication, cooperation and payment history, we may refer your debt to a professional collection agency at any overdue payment date/day, ordinarily not before 30 days and never before you have been notified via email, phone call or letter. In any debt referral instance, your overdue balance will immediately incur referral fees, that MWM are charged by the debt collection agency, ordinarily between 15-25% of the total debt to be recovered.

Example

£1000,00 at 30 days (as per above example ST11.2) = £1,076.10 X 20% Referral Fee = £215.22 = New Balance £1,291.32 (plus new additional interest as the debt gets older)

Debt Collection Agency Fees (third party)

ST11.4 Debt collection fees added by the collection agency/company are NOT included in our illustrations. They will add their fees, which can be substantial, MWM have no influence or control of agency debt collection fees.

Payment Once Debt Has Been Referred

ST11.5 Once your debt has been referred, all interest and MWM and third party referral fees, will apply and cannot be reversed

ST11.6 The debt referral agency may refer your debt to County Court to obtain a payment instruction, which may result in a CCJ or Winding Up Order.

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